Frequently asked questions

Hyaluronic acid is a naturally occurring substance found in high concentrations in the skin and has a unique ability to bind moisture.

It plays an important role in maintaining the skin's moisture balance, elasticity and health.

As we age, the skin's natural production of hyaluronic acid decreases.

Low molecular weight hyaluronic acid is a specially developed form of hyaluronic acid with a smaller molecular size. This allows it to penetrate deeper into the skin than regular hyaluronic acid. CLINICCARE uses this technology to achieve better results and longer-lasting hydration in the skin.

High molecular weight hyaluronic acid:

1. Larger molecules that remain on the skin's surface.
2. Forms a protective film that retains moisture.
3. Provides immediate moisture and smoothness to the skin.
4. May provide a temporary "filling" effect that reduces the appearance of fine lines.

Low molecular weight hyaluronic acid (LMWHA):

1. Smaller molecules that can penetrate deeper into the skin.
2. Provides moisture to the deeper layers of the epidermis.
3. Can stimulate the skin's own production of hyaluronic acid.
4. Potentially more effective for long-term moisture balance and anti-aging effects.

Clinicare, uses a combination of both high and low molecular weight hyaluronic acid to provide both immediate and long-term benefits to the skin.

The products provide long-lasting deep moisture to the skin, reduce visible signs of aging, improve skin elasticity and glow, and protect against environmental damage.

EGF (Epidermal Growth Factor) is a growth factor that stimulates cell renewal and regeneration of the skin. This contributes to better skin quality and reduces visible signs of aging.

Yes, CLINICCARE has products specifically designed for sensitive skin. The products are formulated with soothing ingredients and are tested to minimize the risk of irritation.

Yes, Clinicare products are designed to suit all skin types, including sensitive skin.

In addition to hyaluronic acid, the products contain vitamins, antioxidants, peptides and plant extracts to provide comprehensive skin care.

CLINICCARE offers different types of peeling for different skin conditions:

Glow Peel: For pigmentation and skin renewal

Pure Peel: For acne and problem skin

Refresh Peel: For aging and wrinkles

Yes, CLINICCARE products are 100% vegan. They do not contain any animal ingredients or by-products. For example, plant-based alternatives are used instead of animal ingredients, as demonstrated in products such as CLINICCARE Silk Powder which is vegan.

No, CLINICCARE is a cruelty-free brand. None of their products or ingredients are tested on animals. This is part of the brand's ethical principles and commitment to responsible production.

CLINICCARE focuses on sustainable production and environmentally friendly solutions:

• Responsible ingredient selection
• Environmentally friendly packaging
• Ethical production
• Focus on natural and plant-based ingredients

If we have not yet shipped your order, you can cancel the order by sending us an email.

If you have already received your item(s) or they are on their way to you, that is of course also no problem. Send us an email and follow the return guidelines.

Send us an email. In order for us to help you more quickly, it is great if you include the correct address and order number in the first email.

How can I cancel my order?
If we have not yet shipped your order, you can cancel the order by sending us an email.

If you have already received your item(s) or they are on their way to you, that is of course also no problem. Send us an email or simply follow the return policy.

Which locations do you deliver to?
We deliver to all of Norway.
If you would like delivery outside of Norway, please send us an email.

If you are returning or exchanging an item, you do not need our return address. Send an email to customer service and mark the email with RETURN and the order number in the subject line.

You will then receive a return label and shipping information. The return label provides free shipping and returns.

Yes, you absolutely can, as long as the item is unused.

Ugh, that's just not supposed to happen. Go to our returns page for instructions on how to complete a return. When we receive the returned item and the return form is completed, we will send you a new one or refund the money via the payment method you used when you purchased the product.

To have a return approved, you must fill out our returns form. You can then use the return slip to send the item(s) back to us.
If the item has been used, unfortunately no returns or exchanges of the product will be accepted.

Fill out our returns form. We need your order number, email and a short description of why you want to return the product. Then send the item(s) you want to return back to us. When we receive your return you will receive a confirmation email, and we will refund the money via the payment method you used when you purchased the product.

The entire return process takes approximately 10-14 business days. From the time you receive a confirmation email that we have received the return, it takes approximately 3-5 business days for the money to be back in your account.